Refund Policy

At IPTV Ireland, we are committed to your satisfaction. This Refund Policy sets out clearly the conditions under which refunds may be granted, in compliance with Irish consumer law and the EU Consumer Rights Directive.

We strongly encourage all new customers to take advantage of our free 24-hour trial before purchasing a subscription. The trial gives you full access to the service — 10,000+ channels, VOD content, and HD/4K streams — so you can assess quality and performance before spending any money.

1. Free Trial

IPTV Ireland offers a free 24-hour trial to all new customers with no payment required. We recommend using this trial to evaluate the service. To request a free trial, contact us via WhatsApp at +44 7411 284928.

2. Eligibility for a Refund

A refund may be considered in the following circumstances:

• Service not activated: If we fail to provide your login credentials or activate your subscription within 24 hours of confirmed payment, you are entitled to a full refund.
• Significant service failure: If you experience consistent and documented total service failure (not buffering or partial issues) lasting more than 72 hours, and our technical team is unable to resolve the problem, a partial or full refund may be considered at our discretion.
• Duplicate payment: If you are charged twice for the same subscription through an error on our part, the duplicate charge will be fully refunded.

3. Non-Refundable Circumstances

Refunds will not be issued in the following situations:

• You have used the service for more than 24 hours after activation.
• Buffering or quality issues caused by your internet connection or device.
• Change of mind after subscription activation.
• You did not use the free trial before subscribing.
• Failure to follow device setup instructions provided by our support team.
• Breach of our Terms of Service (e.g., credential sharing, resale).
• Issues caused by third-party apps, devices, or internet service providers.

4. Your Statutory Rights

Nothing in this Refund Policy affects your statutory rights as a consumer under Irish law, including the Consumer Rights Act 2022 and the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013. If you believe you have a statutory right to a refund not addressed here, please contact us.

5. How to Request a Refund

To request a refund, contact our support team within 7 days of your subscription start date:

• 📧 Email: [email protected]
• 💬 WhatsApp: +44 7411 284928

Please include your order reference, the email address used when subscribing, and a brief description of the issue. We will assess your request and respond within 5 business days.

6. Refund Processing

Approved refunds will be processed using the original payment method within 5–10 business days, depending on your payment provider.

7. Contact

If you have any questions about this policy, please contact us:

IPTV Ireland · Jones' Rd, Drumcondra, Dublin 3, Ireland
📧 [email protected] · 💬 +44 7411 284928